Lessons from the Frontlines of Used Car Repairs and Small Shop Revival With Josh Hawthorne
Like the show? Show your support by using our sponsors
Need to update your shop systems and software? Try Tekmetric HERE
Here’s what happened at Tektonic year one: 1,000 attendees from every role in the shop, more than 75 breakout classes, and speakers who moved the needle. Year two is nearly twice the size. Three days in Houston, April 1-3. Register now to lock in the best price. Visit tekmetric.com/tektonic.
Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE
Need to update your shop systems and software? Try Tekmetric HERE
Here’s what happened at Tektonic year one: 1,000 attendees from every role in the shop, more than 75 breakout classes, and speakers who moved the needle. Year two is nearly twice the size. Three days in Houston, April 1-3. Register now to lock in the best price. Visit tekmetric.com/tektonic.
Save 15% on your next Launch Tech USA tool with code Launch15. Use that code at checkout HERE
In this episode, the conversation focused on the challenges and considerations of running a small independent shop, particularly within the used car sales and service industry. One concept discussed was the potential transition to business ownership, emphasizing the importance of partnership dynamics, clear planning, and family considerations before making the leap. A key theme was the growing complexity and cost of diagnosing and repairing modern vehicles, especially when dealing with used parts and customer expectations.
00:00 Injured knee preventing fishing trips
00:00 Injured knee preventing fishing trips
10:21 Troubleshooting and Fixing the Infiniti
13:22 Importance of Team Chemistry
18:51 Discussing future business plans
23:16 Challenges in automotive repair shops
27:29 Managing customer trade-ins
33:11 Challenges of Customer Interactions
39:27 Fixing the vehicle issue
48:08 Advice on engine filter maintenance
49:53 Discussion on Dorman car parts
59:13 Winter storm impacts Tesla drivers
01:02:43 Cell phone battery issues
01:09:33 Selling Cars and Building Relationships
01:15:42 Diagnostic charge pricing discussion
01:16:59 Managing Customer Expectations on Hourly Rates
01:22:32 Discussing out-of-the-box thinking
01:32:01 Discussing car maintenance habits
01:38:18 Hyundai and Kia engine issues
01:40:32 Discussing a car maintenance issue
01:46:13 Cross-border trip planning
01:50:17 Offering networking support
Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232
