How Important is Customer Service in the Automotive Industry? With Dan Licharson
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Need to update your shop systems and software? Try Tekmetric HERE
In this episode, Jeff Compton sits down with Dan Licharson to talk through the complexities of customer service in the automotive industry. Dan shares a personal ordeal at a dealership that mishandled his truck's service and failed to provide the support he expected. Throughout the episode, they critique the inconsistencies in warranty work and customer care, emphasizing the importance of quality service and transparency.
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