Lester Kovacs from Dorman Products | The Repair Industry Needs Better Communication
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Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market.
00:00 Success in Diesel and Auto Parts
00:00 Success in Diesel and Auto Parts
10:14 First Job in Automotive Industry
11:33 Innovative Product Development Role
19:05 Optimizing Automotive Part Reliability
23:06 Technician Ingenuity and Collaboration
31:01 Remanufacturing Enhancements via Failure Analysis
36:01 Communication Gaps in Auto Services
40:09 Tech Training: Progress and Challenges
44:22 Window Regulator Redesign Challenges
48:32 Expanding Beyond Light Duty Fleet
53:10 Tech Issues Render Cars Obsolete
01:01:42 Improving Dealer-Customer Collaboration
01:03:49 Tech Struggles with RF Hub Shortage
01:11:29 Aftermarket Solutions for EV Failures
01:16:41 Constructive Feedback Over Negativity
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