The Jaded Mechanic Podcast

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Mike Allen Says Ethics Need to Improve in Auto Repair

/ 58:44/E92
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Mike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! 

Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.

00:00 Training: One Size Doesn't Fit All
05:53 Streamlined Vehicle Inspection Process
09:04 Car Repair Estimate Process
11:34 Auto Repair Support for Complex Cases
15:01 Technicians Resist Changing Write-Up Process
18:09 Service Communication Issues
19:47 Diagnostic Decision: Cost vs. Certainty
25:09 Transparent Interview Process Benefits
27:16 Natural Leader's Journey
30:42 Generational Impact of IGO Expo
33:35 Expanding Perspectives through Dialogue
36:06 Commitment to Business Process
41:42 Disagreement on Shop Owner's Reputation
44:56 Changing Communication in Skilled Trades
46:45 Career Advice for Young Tradesperson
50:00 Balancing Growth and Workforce Priorities
53:08 "Top Technician in Industry"

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Mike Allen Says Ethics Need to Improve in Auto Repair

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