Mr. Subaru, Check Engine Chuck, and Brandon Sloan Talk TikTok, YouTube, and DIY pt. 2
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Mr. Subaru, Check Engine Chuck, and Brandon Sloan join Jeff again this week. Mr. Subaru highlights the complexities of assisting DIYers, emphasizing the limitations of remote diagnostics. Brandon Sloan discusses the ongoing challenges of mentorship and apprenticeship, sharing personal experiences with both successful and problematic trainees. Check Engine Chuck addresses the need for higher labor rates to attract and retain skilled technicians, stressing the importance of transparent communication with consumers.
00:00 Check manuals and data first for troubleshooting.
05:46 Used to have patience for teaching comments.
09:21 Discussed GM vehicle basics; lacked foundational knowledge.
10:14 Update the PCV valve and software to fix the issue.
14:22 Frustration with customer's dismissive attitude towards repairs.
18:57 Understanding repair costs through detailed explanations.
22:05 Answered $5 TikTok follower's Camaro question.
25:24 Knowledge empowers consumers and enhances understanding and trust.
27:20 Amateur guesses are ineffective; scan codes for diagnosis.
31:53 Employee left due to denied raise request.
33:48 A tech claims don't match actual skills.
37:21 Industry struggles to nurture next-generation technicians.
41:39 The industry indirectly caused my father's death.
45:30 Mentorship ensures continuity and respect for emerging generations.
48:30 Industry must change to effectively retain youth.
51:17 Excited about meaningful conversation and potential influence.
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